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How to Soft Sell a Hard Drive
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by Stewart Hirsch of TrustedAdvisor.com
I love my computer tech guy. He’s smart, savvy and responsive. Never lets me down. And even though I’ve got a small business, without servers and multiple users or even using his enterprise server, he treats me the same as he does his larger clients.
While he was logged in fixing my computer problem, he told me a story about a new client. He got a call from a local company looking for a replacement drive for a server. He’s not in the parts business, and could have simply told them that. But that’s not David Winter of Winter Solutions. Instead, he asked them about their problem and its impact because he was concerned and wanted to help. He learned that the hard drive crashed, and business was at a standstill. He asked who was helping them through this crisis, and learned they were dealing with it themselves. They were going to order a new hard drive, and anticipated they would have to re-enter a year of data over several weeks. They found David on line in their search for a hard drive.
David just happened to have a drive on hand that would fit their server, and offered to get it to them that day, and install it. If they just bought the hard drive, there wasn’t a lot of money in this for David, and maybe not even a new client. But that wasn’t the point. By genuinely caring and trying to help them, they decided to have David assist, and in 48 hours, he recovered the original hard drive data, got the business back up and may have landed a significant client.
Makes me want to recommend him to everyone I know.
Stewart Hirsch is an Associate with Trusted Advisor Associates LLC , and heads its Trust-based Coaching practice. He is founder and owner of Strategic Relationships.
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The Bostoner Rebbe ZTz"L passed away on Shabbos.
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Written by Winter Solutions
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Monday, 07 December 2009 02:08 |
 After I returned from learning in the Holy Land, my grandfather A"hSh sent me to see the Bostoner Rebbe. The Rebbe asked me about parnossah (livelihood) and suggested that I look into computers. The Rebbe shared that it is a good, clean profession for a Yid with a good head on his shoulders. No one cares how you dress as long as you do a good job. Whether it’s a pony tail (or payos), earing (or tzitzis), tie-dye shirts (or hat and long suit). While I did have a long-time interest in computers, I never identified with the computer science majors and didn’t take it seriously as a career possibility. In the end, I went a different direction and completed my training as a paramedic.
I got married, moved to Brookline, and was working at American Medical Response. I was doing overnight shifts, struggling to make ends meet, and it made for a challenging scenario for the first year of marriage. I think it was only a few months into our marriage when I was called in for a training at AMR. I was told that I needed to pass the training in order to continue working … and I needed to shave to pass the training. I tried to negotiate a solution with the company, but they were unwilling to be flexible. I tried to get the Agudah involved, but they were concerned that it might harm jobs in New York. I went to see the Rebbe.
The Rebbe heard the story, thought carefully, and said that the circumstance was so unusual that it must be a spiritual test. He said that there are many circumstances which may warrant a person shaving (in a kosher way), but in this case I shouldn’t. We were nervous, but we took the Rebbe’s advice.
I worked in my father A"hSh's shop for the interim and then my uncle, the Clock Doc, suggested that I do what he does, except with computers. I tried it and it went great. Someone suggested that I try contracting and (within three months of losing the paramedic job) found a full-time contract doing technical support at John Hancock. Miraculously, I not only walked in the door knowing more than anyone in the department, but was also making 3-4 times what I was making as a paramedic. I spent three years there, five at Patricia Seybold Group, and the rest is Winter Solutions history.
The moral of the story … it pays to listen to the Rebbe.
Zechuso togein alayni … May the memory of the righteous and saintly be for blessing for the world to come.
Dovid
Jerusalem – Thousands Attend Funeral Of Bostoner Rebbe [photos-video]
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Last Updated ( Monday, 07 December 2009 15:08 )
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